Angelo Vertti, 18 de setembro de 2022

However, on Customers request, IndiGo may also permit the Baggage with photographic equipment and film to be screened manually for which the Customer may be required to remove the film from the canister and pack the same in a clear plastic bag for further examination. the Customers who are likely to need a safety assistant are those who: IndiGo may refuse carriage of a Customer or the Customers Baggage, under the following circumstances, in the All persons with a disability or reduced mobility shall notify IndiGo of their requirements, if any, at least 48 (forty-eight) hours before the scheduled time of departure of the flights booked by them so that IndiGo can make necessary arrangements to cater to any of the following requirements: requirement of an escort or a safety assistant. A Travel Agent shall remain responsible for processing of the refund to a Customer once the refund is received by the Travel Agent from IndiGo, and a Customer will not have any recourse or claim against IndiGo in relation to the such refund; For Bookings made by cash at the airport, the refund will be processed through an electronic transfer of funds, pursuant to submission of the requisite refund form duly filled and submitted by Customers, at any of the IndiGo counters at airports or through a request sent to customer.relations@goindigo.in; and, For Bookings made through American Expresscards, the refund will be processed to the American Express card used to make such Booking within 21 (twenty-one) working days from the date of refund. At the time of checking in of Baggage, a Customer is required to check the details incorporated in the Baggage Tag and the Baggage Identification Tag. A Customer shall not receive any Invoice if a Booking is cancelled by the Customer within a period of 24 (twenty-four) hours of making the Booking. crew regarding emergency procedures and are expected to pay special attention to the same. The ammunition may also be located in the same hard sided case as the firearm, as long as it is properly packed as described above. Any other document e.g. According to Hindustan Times, the new ASF rates come into effect from today, April 1st, making flying ever so slightly more expensive on all routes. In particular the 01 Min Read The Civil Aviation Ministry has decided to raise the amount of aviation security fee (ASF) charged from domestic and international flyers. In case of delay or cancellation of a flight at the point of origin which leads to the possibility of a missed A Customer shall be fully responsible for their guide dog, and is required to bring a moisture absorbent mat on which the guide dog must be seated. Fuel charges may vary depending on the Sector, the date of Booking, and the actual date of travel. In case of delay or cancellation of a flight at the point of origin which leads to the possibility of a missed connection at Stopover, a Customer shall have to right to choose a refund, or a Credit Shell for future travel on IndiGo flights,or re-booking onto an alternative IndiGo flight at no additional cost, subject to availability, through IndiGos Plan B service. What do you think about the hike in security fees? Further, IndiGo will levy additional handling charges on carriage of the 2nd TV irrespective of size of the TV, at the rate applicable to TVs of size more than 99.06 cms. To declare before Baggage screening or check-in, if they are carrying any arms, ammunition, or explosive substance. IndiGo shall make reasonable endeavours to ensure safe custody of Customers Baggage while the same is in charge with IndiGo i.e., from checking-in at the departure airport until the placement of the same on the relevant conveyor belt of the arrival airport/ destination. In case of change or cancellation of Bookings on account of Force Majeure, Customers acknowledge that IndiGo shall decide the manner in which such refunds may be processed. If any provision of these Conditions of Carriage is or becomes invalid or is held to be unenforceable under I know I'm getting cuter with age but never thought @IndiGo6E would start charging me for it. Can I alter my name incase I am not able to travel and transfer my ticket to another person? The training IndiGo provides to its cabin crew is entirely a one-man conversion. Many states have also begun requiring negative test results for domestic flights, adding more travel restrictions. If an IndiGo operated flight is cancelled, rescheduled to depart more than an hour prior to the original time of departure or delayed by more than 2 (two) hours (depending on the length of the journey), subject to Clause 5.3 of the Conditions of Carriage, a Customer shall have to right to choose a refund, or a Credit Shell for future travel on IndiGo operated flights, or re-booking onto an alternative IndiGo operated flight on the same Sector, at no additional cost (subject to availability) through IndiGos Plan B service, and subject to requirements under the local laws of the country where such flight was originally scheduled to depart. following categories of Customers: Customers with one or more sensory impairments such as a visual, hearing or speech impairment; Customers using or requiring wheelchairs, crutches, braces, other prosthetic devices or requiring any special Leaving the seat and getting to an emergency exit. Consumption/chewing of tobacco in any form, including smoking is strictly prohibited on all IndiGo aircraft. If a Customer is travelling with an internal medical device, such as a pacemaker or a defibrillator, the Customer is required to inform IndiGo, while making a Booking, as well as inform the security personnel conducting the Customers screening at the airport before the said process begins. Customer shall be required pay all costs resulting from that diversion. It's clear that the reason to increase security fees right now is due to falling foot traffic at airports. IndiGo will pay compensation, in the form of vouchers, to the Customers who are denied boarding by IndiGo. A Customer with a guide dog will be seated in the first row on the window seat and the guide dog shall not occupy any seat. IndiGo reserves the right to search the Baggage of a Customer in the absence of the Customer, if the Customer is not available, for determining whether the Customers Baggage contains any unacceptable or prohibited items. 4. 21.2. Customers are required to notify IndiGo in relation to their requirement for a wheelchair by following the procedure prescribed by IndiGo (Click. In such a case, IndiGo will file a criminal complaint against the Customer with appropriate authority and such Customer shall be off-loaded. It is clarified that IndiGo will not be liable for any loss, delay or damage arising from IndiGos compliance with applicable law or from a Customers failure to comply with the same. Copyright 2023 IndiGo. with stipulated payment. They are a result of an agreement between two carriers to sell seats on each others flights with the aim to offer its customers a large variety of destinations to choose. In case of self-offloading by a Customer due to a medical emergency, IndiGo may require a certificate in relation to the same from the airport doctor. Therefore, a Customer travelling with an Infant will be allowed to make a Booking accordingly, on the basis of the number of Customers travelling with Infants who have existing Bookings for the same flight. You can cancel the ticket online and get refunded after the applicable cancellation charges are incurred. Transportation from arrival terminal (arrival from the point of origin) to departure terminal (departure to the This airline has a free allowance policy for one checked bag under domestic travel. course of their journey with IndiGo. Subject to this Clause 5.3 of the Conditions of Carriage, if a Customer opts for a refund of the excess amount, after deduction of the applicable fee, the refund will be made available in the following manner: A refund made by IndiGo in accordance with the terms of these Conditions of Carriage shall be deemed to be a proper refund to Customers and the same shall indicate that IndiGo has carried out all reasonable acts in its power in order to fulfil all its obligations / responsibilities under applicable law and the Conditions of Carriage. fees and charges imposed by the Government and airports, including UDF, ASF & development fee (DF) etc.. service fees or any other fee, if any, charged by IndiGo. Facilities provided in case any delay, irregularity or cancellation of a Codeshare Flight. If a Customer does not check-in for a flight at least 60 (sixty) minutes prior to its scheduled time of departure, the entire amount paid for the Booking will be retained by IndiGo. However, certain Promotional Airfares determined and offered by IndiGo require a round-trip Itinerary and once purchased may not allow partial cancellation of the Itinerary. Checked-in Baggage is not delivered at arrival, all the Customers under that Booking need to be present at the If, in IndiGos opinion, a Customer inside the airport or aircraft conducts himself in a manner which endangers the safety and security of the aircraft, IndiGos crew and authorised persons or any other Customers person or property in airport or on-board, or obstructs the crew in the performance of their duties, or fails to comply with any instructions of the crew, including but not limited to those with respect to consumption or chewing of tobacco in any form including smoking, alcohol or drug consumption, or behaves in a manner which causes discomfort, inconvenience, damage or injury to other Customers or the crew, IndiGo may take such measures as it deems reasonably necessary to prevent continuation of such conduct, including restraint. requirements including the timelines mentioned in relation to boarding in the Conditions of Carriage. The following fee details provide information regarding fee authorities and regulations: Read the frequently asked questions for more information. No consumption of alcohol, smoking and chewing of tobacco, 15.5. A Customer acknowledges and accepts that pursuant to an order passed by the National Green Tribunal, IndiGo is not permitted to disinfect an aircraft, while Customers are on-board the aircraft. 6E Double Seat allows you to book two seats for one person. Except where other specific provision is made in the Conditions of Carriage, IndiGo shall be liable to the Customers only for recoverable compensatory damages for proven losses and costs in accordance with the Convention, as applicable. Transportation Security Administration | Transportation Security A safety assistant is any able-bodied person who assists the Customer with disability to exit the aircraft in case of an emergency evacuation, or to establish communication with cabin crew for the required safety briefing. PDF Faq'S - Indigo Cadet Pilot Program What Is the Indigo Cadet Pilot Program? lavatories are fitted with smoke detectors. ascertain so. Codeshare flights will be affixed with a * during flight selection. Customers are required to comply with statutory obligations prescribed by At the time of checking in of Baggage, a Customer is required to check the details incorporated in the Baggage Tag Items mentioned in Clause 11.2 (o) (i) are not covered under any compensation for loss or damage policy of IndiGo under the Conditions of Carriage. of any disease, epidemic or pandemic including COVID-19, or contracting any such disease, epidemic or pandemic, on A description of such items is set out below: For more details on permissible/ prohibited goods, please refer to the Website or write to us atcustomer.relations@goindigo.in. ###(Convenience fee will be shown in the fare break down on the payment page). For a stress-free flying experience, check out our all-new 6E Triple Seat service. In case of the flights with routes only over land, carriage of a maximum of, (a) 19 (nineteen) Infants is permitted in A320 and A321 aircraft, and (b) 17(seventeen) Infants is permitted in ATRs. 6E Triple seat will offer a 10 Kg additional baggage allowance and an option to check-in 2 pieces baggage without any charges. Air carriers then remit the fees to TSA. For the avoidance of doubt, IndiGo shall not have any obligation to compensate a Customer travelling on a and the Baggage Identification Tag. The usage of these cards, as a mode of payment, is governed by the terms and conditions framed by the respective banks issuing such cards. 18.2 IndiGo will inform the Passengers of the other Codeshare carrier during the Booking process.The Codeshare Partner's conditions of carriage can be found on the Codeshare Partners website and clickhere. E-Cigarettes are not permitted to be taken to a place outside India or brought into India from a place outside India and Customers are not permitted to carry E-Cigarettes in their Hand Baggage or Checked-in Baggage. However, IndiGo endeavours to give priority to the E-Cigarettes are not permitted to be taken to a place outside India or brought into India from a place outside India make boarding announcements at airports designated as silent airports and it is the duty of Customers to IndiGo recommends Customers with any sensory impairment to check-in early for their flight for a hassle-free experience (as stipulated in Clause 8.1 and 8.2 of the Conditions of Carriage). Since some airports are silent airports, there may not be any announcements regarding flights however, most airports are equipped with electronic flight display. IndiGo would like to emphasize that any such change in schedule or cancellation of When Customers travel on such Connected Segments, at the time of check-in Customers will be issued a boarding pass up to the final destination and Customers can collect their Checked-In Baggage at the final destination. IndiGo is not liable to any Customer who fails to report at the boarding gate for any reason whatsoever. assistance; Customers with limited mobility due to injured or fractured limbs or any other disability; Customers having psychiatric disability or mental disorder; Customers with certain adverse medical conditions; and. For international flights, the new fee will be $12 (878), a substantial increase from previous rates. data, and to transfer the data to IndiGos group companies, Travel Agents, government agencies, Regulatory IndiGo reserves the right to refuse carriage of Customers in possession of E-Cigarettes and of any Baggage containing These seats will remain blocked until as close to the scheduled time of departure as practicable. Proof of Date of Birth is mandatory and needs to be presented at the time of check-in. Subject to the conditions specified below, IndiGo may permit carriage of firearms and/ or ammunition, without charging any fee, in the following cases: Personnel from the armed forces and the police forces required to carry their arms or ammunition in connection with the performance of their duties must have a movement order from their unit commander or his/her authorised representative. 21.1. Operation of hearing IndiGo shall levy a fee for a change/cancellation as per the terms and conditions agreed at the time of making a Booking, in accordance with theDGCA CAR - Section 3, Series M, Part II, Issue I. In case the Customer is being accompanied by a safety assistant during his/her travel, then such safety assistants name and contact details must also be shared with IndiGo. As per security regulations, Customers will be required to undergo personal frisking and their Hand Baggage will be subject to security check through x-ray in the manner set out in Clause 11.5 of the Conditions of Carriage. Air travel to get costlier from Sept 1 after govt hikes aviation If the Customer is denied entry into any country, he/she will be responsible to pay any fine or charges assessed against IndiGo by the government of such country or any other authority which has jurisdiction as per applicable law and for the cost of transporting him/her from that country to his/her point of origin. They take a demand draft only. Willing to open the emergency exit and assist other passengers in the event of an emergency. If you wish to book with our 6E Double Seat service, select the number of Double seats from the. The historical collections chart and table below provide information on the amount of fees collected annually. request being made by a Customer. If a Customers Checked-in Baggage is not claimed within 3 (three) months from the date it is made available at the airport where the Customers flight arrives, IndiGo or the relevant airport operator may dispose it off without any liability or notice to the Customer. Please click hereto purchase gift vouchers offered by IndiGo. Urns with ashes are allowed in Hand Baggage. IndiGo is committed to provide on-time, courteous and hassle free service. the other airlines flight operations. Smoking is strictly prohibited on all IndiGo aircraft. With 6E Double Seat service, only one boarding pass will be generated. by means of a Baggage Tag, IndiGo will deliver the Checked-in Baggage to the Customer only after he/she establishes a. Failure to check-in for a flight or failure to ensure that Checked-in Baggage displays a Baggage Identification Tag at least 75 (seventy-five) minutes prior to the scheduled time of departure will result in retention of the No-Show Charges by IndiGo, and Customers being declared a No-Show. If a Customer fails to conduct such verification and collects the Checked-in Baggage that does not belong to him/her, IndiGo shall take necessary steps to retrieve such Checked-in Baggage in accordance with applicable law. Hike in aviation security fee - The Hindu carriage of TVs shall also be governed by other applicable terms and conditions contained in the Conditions of Carriage regarding carriage of fragile items, etc.

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