Angelo Vertti, 18 de setembro de 2022

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. We want to help you with a return and make sure that we find a resolution. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. A cookie is a small file which asks permission to be placed on your computer's hard drive. We may from time to time include third party links on our Website. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. They dresses and clothing on this site are beautiful. They're all photographed wearing size Small. We're so sorry to hear about your disappointment in the quality. You must not misuse this Website. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? No purchases necessary. This may prevent you from taking full advantage of the website. They said they will refund me within 10 days without any explainations for their lateness. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. You can choose to accept or decline cookies. Please email us at resolution@lucyinthesky.email if anything else. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. My advice to anyone. We're so sorry to hear that not all your order was fulfilled. LucyInTheSky Phone, Email, Address, Customer Service Contacts Emails found on company website shop@lucyinthesky.email 100% Support 0 0 My experience with customer service has always been exceptional with Lucy in the Sky. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. They weren't prepared for homecoming season and got behind. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre. - Verify the shipping address provided - if there is an error, you would need to reach out to FedEx Cross Border or FedEx to see if it is possible to update your address. Where can I find LUCY IN THE SKY's contact information? Email: shop@lucyinthesky.email - replies within 24 business hours. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Lucy in the Sky Reviews - 1,146 Reviews of Lucyinthesky.com - Sitejabber -Kate. Merry S. was very kind and helpful and this is not her fault, but Lucy in the Sky is extremely unprofessional and disorganized. I have been waiting for almost three weeks and still haven't got my money back. Contact us - LUCY IN THE SKY Tip for consumers:Just overall bad quality overpriced products. LucyInTheSky reviews first appeared on Complaints Board on May 20, 2016. They informed me that I had to email them about poor quality before starting the return process online and not after. Hi Lily, Thanks for your feedback. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Date of experience: May 20, 2023 Useful Read 1 more review about Lucy in the Sky BS Bonnie Segraves 1 review US 5 days ago Hi Elaina!Thanks for your feedback. I wear a size 12, and the size 12 they shipped me barely fit over one leg. -Kate. Products used:None, sizing too inaccurate. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. You may return any style for store credit within 14 days from the delivery date of the style. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I ordered a dress on April 7th and it is currently may 25th and the dress has not yet shipped. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. If you are in between sizes, we would generally suggest to order a size up. Terrible return policy, poor quality merchandise, not as pictured. Our styles are designed exclusively in Los Angeles. How can I chat live with a LUCY IN THE SKY customer support rep? Hi Tanya, Let us know the issue and our team will review and address it. Sorry to hear about a defective dress. The person who helped me was Rhea C and she was able to give me a refund on my order right away. ComplaintsBoard.com is a leading complaint resolution website on the Internet. -Kate. The material was obviously too sheer for a casual dress and there were loose threads. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. The stated ship times cannot be altered with the delivery method. You must not establish a link from any website that is not owned by you. All is well as its schedule to arrive two days before the big day. - Kate, Hi Chris! I am so disappointed and will NEVER ORDER AGAIN! Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Customer Complaints 449 330 complaints closed in last 12 months Read Complaints File a. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, And I get it but it sucks when the estimated, If I do not get a refund, I will be disputing the charge on my, Horrid quality, horrid policies, overall don't buy. Merry S was extremely helpful and kind and helped me resolve my issue. Verification can help ensure real people write reviews about real companies. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I tried using my credit on a couple more dresses and all of them I had to return Plus I'm loosing extra money on shipping. They have a great live chat setup and I like that they're always ready to help. We want to make sure that you have reached a resolution. DO NOT BUY FROM THEM. Additionally, additional information can be found on customer service page and FAQ page. How often does the website restock? Daniella M. was my customer service representative, and she was super helpful in issuing store credit for my refund in advance so that I could order my graduation dress as soon as possible. -Kate. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Terrible return policy. What is your return policy? - LUCY IN THE SKY Help Centre Thanks for your feedback. Moderate content, respond to reviews, and promote offers. Knoji is a social discussion platform that's 100% free to use. International Association of Better Business Bureaus. This space was created so we can meet you! www.lucyinthesky.com retains the right to refuse any request made by you. Initially it said it wouldn't ship out for about 4 weeks. Do not order from here. You may find additional ways to contact on their website. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Lucy In The SKY Executive Team & Key Decision Makers Show Me More Executives You're better off going to SHEIN, which is somehow better quality. What is LUCY IN THE SKY's phone number? 2023 Trustpilot, Inc. All rights reserved. Please email us at resolution@lucyinthesky.email if anything else. When I tried to return them I was greeted with a rude email and awful customer service. Continue My Account Account Wish list Order Status Help center This luxe retail concept features a spacious, modern showroom and a plush LUCY lounge. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Considering this company sucks, I will never order from them again so now I'm out $60! My minor daughter purchased a dress that **** was unable to provide. Honestly, more hassle than its worth, Hi Emilu!Thanks for your feedback. Shein quality with Nordstrom prices. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Hi Hailey, I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. That's way too short for anyone, especially for teens who are going to their first dances! BBB Business Profiles may not be reproduced for sales or promotional purposes. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. -Kate. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Really horrible place. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. I ordered the Kayden Dress in black. Oh no! Follow to get LUCY IN THE SKY's best codes & discounts. SharePrint Los Angeles, California Please reach out to us for the advanced credit prior to making a new order! BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. -Kate. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We are not doing wholesale at this time. International delivery is 5-10 business days. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. I paid about $80 for this dress that I was planning on using for graduation and find it ridiculous that I paid so much money for a dress that had so many loose threads. Check out our latest new arrivals, contact customer service, generate return labels. 10/10 do not recommend. We're so glad we were able to assist you.Please email us at resolution@lucyinthesky.email if anything else.-Kate. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. It is 9/23 no dress. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. I requested a full refund due to the defective straps and horrible quality and I was told no, store credit only! The cost of foreign products and services may fluctuate. You can enter your FedEx tracking number at the following website:https://www.fedex.com/en-us/home.html, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Any currency conversion are for reference purposes only. On April 22, 2023 I emailed the company inquiring about the refund and I have not received a response from them. 90015 If you please email us at resolution@lucyinthesky.email we can assist you with a return. 1. I had a question about my credit and she was able to take care of this for me immediately! Hi Kara! All rights reserved. You can also contact through their social media pages. Considering this company sucks, I will never order from them again so now Im out $60! We would suggest to double check your card details. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Hi Tanya! We're so sorry to hear about the issues you experienced with us. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Lucy in the Sky Reviews 7,338 Great 4.1 VERIFIED COMPANY lucyinthesky.com Visit this website JA Jalene US Sep. 6, 2017 Would Recommend Date of experience: September 07, 2017 FF Frankee Funicelli 1 US Sep. 6, 2017 Great clothes Great clothes, and great quality! Have something to share about Lucy In The Sky? All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. This Lucy in the Sky bodycon dress is also available in 24 different styles and shades, so you have lots of options to choose from. Lucy in the Sky - Yelp If you're reaching out to us regarding an order, please have your Order ID in your message. Free Shipping On Orders Over $75 Irena Chiffon Ruffle Dress in Blue $ 70 Macey Foiled Foiled Corset Strapless Dress in Turquoise $ 90 Trona Crochet Off Shoulder Two Piece Skirt Set in Beige $ 75 Rainbow Crochet Skirt $ 40 Elowen Ruffle Maxi Dress in Pink $ 90 Aliah Sequin Puff Wrap Dress in White $ 80 False advertising I would rather buy from Walmart. LUCY IN THE SKY Help Centre. And they don't offer refunds, only store credit so you can order more poorly made items. Images copyright 2023 LUCY IN THE SKY. Date of experience: May 20, 2023 We therefore have no responsibility or liability for the content and activities of these linked sites. Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot -Kate. About Lucy in the Sky has 2 current employee profiles, including Founder victor sayeg. Thanks for your feedback. In the case of any change-of-mind or sizing issues, we offer store credit. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Date of experience: September 06, 2017 Mary Munoz 1 review US Sep. 6, 2017 Business days do not include weekends or public holidays. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. This site promises to ship an item by a certain date. It is a no for me. Tip for consumers:Cannot get a refund, only store credit. We reserve the right to withdraw linking permission without notice. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. DO NOT ******** WITH THESE THIEVES - BEWARE! The dress we purchased did not fit at all like the photo depicted on the site. , over 6 weeks. We do state it to be transparent prior to ordering. Hi Lorraine!Thanks for your feedback. I will never use this website again. We will not be liable if for any reason this Website is unavailable at any time or for any period. shop by occasion DESIGNED IN LOS ANGELES. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. -Kate. Daughter bought a dress for homecoming from this site. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There are no fees if you pay on time. It is the size of a T-shirt. After a lot trying, the straps were finally moved up but slid right down. This business is in an industry that may require professional licensing, bonding or registration. GI Gia reviews US A day ago My experience with customer service has always been exceptional with Lucy in the Sky. Thanks for shopping with us online! -Kate, Hi Jessica! You can also visit this article for more information on getting support! Please email us at resolution@lucyinthesky.email so we can further assist you. Poor Customer Service! Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Their projects are not good quality at all. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Business Profile for Lucy In The Sky, Inc - Better Business Bureau The material and look is that of a $10 dress from Shein. Please email us at resolution@lucyinthesky.email so we can assist you further. Lucy In The Sky Order Tracking Customer Care Service Contact Number. So that was too late for me.

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