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All rights reserved. Banks and international credit/debit card issuers will determine exchange rates. $121. 5.1 The Charges are set out on the Portal and are inclusive of all applicable taxes. T-shirts: 2 For 19 / 3 for 28 / 5 for 48, Mini Boys T-shirts & Shorts: 2 for 12/3 for 18, Older Boys T-shirts & Shorts: 2 for 15/3 for 20, Women's Plus Please take the items youre returning, along with the Despatch Note included in your parcel, to any River Island Store within the following countries: Unfortunately, we cannot accept returns to any of our other international stores and we are unable to exchange online orders in our Republic of Ireland stores. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charges. In our UK and ROI stores the refund is completed automatically and you do not need to present your payment card. Skip navigation. 6.2 We only supply the Services for domestic and private use. All your packages are mailed with a pre-paid free return label. The clothes are affordable but are not cut from the same cloth as other brands in this price range. If You purchased Your item through our website or mobile app You have 28 days from the day You received your delivery for the items, you are returning to reach Our Distribution Centre. In 2021, River Island partnered with independent fashion jewellery business and former Topshop supplier DCK Group, to . Plus, don't miss out on their "sale" section to see what's already been discounted. 15% VOUCHER Receive 15% off with this Voucher GET COUPON Valid until 02/07/2023 TERMS & CONDITIONS 40% DEAL Up to 40% off Women's Seasonal Steals SHOW DISCOUNT Valid until further notice TERMS & CONDITIONS 20% DEAL Slash up to 20% off Menswear Suits SHOW DISCOUNT Valid until 02/07/2023 TERMS & CONDITIONS DEAL Take Free Click & Collect on Orders If you purchased your item through our website or mobile app you have 28 days from the day you received your order to return the items to our store. 5.3 If applicable, please note that on your credit card [/bank] statement you will see the Charges are payable to TSB Returns Limited as we are the company providing you with the Services not the Retailer. This will not affect your statutory rights. All your packages are mailed with a pre-paid free return label. We can only refund the value onto a credit/debit card and this will have to match that of the named person on the Despatch Note (which You will find enclosed in Your Order). How do i return items from an order without a returns note? Oversized items may include rugs and large cushions. If you have chosen a drop off service, take your return to the most convenient drop point. Take advantage of this River Island new customer coupon for 15% off your first purchase of. 3.8 You must drop the Parcel off at the Collection Centre within 14 days of receipt of the Order Confirmation as the Return Label will expire after that date. You can return the products both in stores directly or request online and send them through a carrier. Returns from Ireland are charged for through the returns portal. If you want to return back the products you dont like, They can be returned within 28 days after the purchase. They offer an inventory of versatile styles for the whole family. Return Details . Securely repack the items for return in their original packaging, together with the completed Returns Slip. Twitter is LOVING River Island's diverse ad campaign RI's. Use Coupon. All refunds will be processed using the original payment method. Please take the Products youre returning, along with the receipt / Despatch Note to any River Island Store within the following countries within 28 days of your purchase / date of receipt: If you purchased your item in one of our stores you have 28 days from your purchase/date of receipt to return that item to us in store in an unworn, unused condition for an exchange or refund. Swimwear cannot be returned if the hygiene strip has been removed and cosmetics cannot be returned if the hygiene seal is broken. Standard and express shipping are also available. Can I get a refund if the price has changed since I ordered it? Its clothes are designed and made for people who like to look elegant and put-together at all times. Please check the retailers returns policy directly, either via their website or contact their Customer Services team. The greatest River Island promo code we've seen so far was 20% off all summer-related items for men, women, and children. At this stage, you can choose which post office youd like to drop your package off at. We will only cancel the contract if the Event Outside Our Control continues for longer than 8 weeks. iDeal/ GiroPay/ PayPal Customers: Please note that we are unable to process refunds to your iDeal/ GiroPay/ Paypal account at our stores outside of the UK or ROI. The label is committed to unveiling new items every single week. Jersey Post Additionally, you can still use a River Island coupon and receive free standard shipping just be sure to meet the purchase minimum in order to stack the savings. Get free standard delivery on all orders over 50 at River Island. Do I need to pay for my return? You have 28 days, from when you receive your order, to send it back to us. Please note that for reasons of health and hygiene, we cannot offer refunds on food, grooming products, products for piercings and intimate wear. Simplyclick hereto arrange a pick up through Hermes Courier Collection or call the number printed on the front of your Despatch Note. . You can find everything you need from head-to-toe for apparel, occasion wear, shoes, and more. Since 2010, River Island has expanded into new categories, launching childrenswear ranges that year, moving into homewares in 2018 and unveiling a new womenswear label Harpenne, although that was axed in 2020 after just a year. You do not need to contact us to let us know you do not wish to return an item. Please be advised that we are unable to exchange online orders in our Republic of Ireland stores. An email will be sent to the email address you used when placing your order within 24 hours to confirm the refund has been processed. British clothing retailer River Island has seen 23.2 per cent turnover increase year-on-year to 740.0 million in the year to December 2021. For more info, read our Privacy Notice. Complete and detach the Returns Slip (found at the bottom of your Despatch Note) included in your parcel, making sure to enter the most appropriate reason for the return, and fill in all the relevant details. British label River Island has been outfitting London's discerning fashion pack for over 60 years. JERSEY Copyright Store Return Policies. Fill out the return slip follow the steps below to send your items back for a full refund: Peel off the sticky Return label; . River Island is well-known for its stylish and affordable clothing. River Island's dresses aren't the typical club dresses that you'd expect to see from such an of-the-moment brand. River Island clothing has an unmistakable verve that sets it apart. 4.1 We will supply the Services to you using reasonable care and skill. Any additional Conditions for return outlined on a Product, or its packaging, on Our Website, or in store form part of River Islands returns policy. The pieces have surprisingly modest silhouettes and make an impact with their detailing and smartly layered fabrics. UK returns are free using the return portal. All the products you are returning must not be used and must be in original packaging. Download the app on your phone for a chance to find app exclusive River island discount codes. All the products you are returning must not be used and must be in original packaging. (a) We will contact you as soon as reasonably possible to notify you; and, (b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. (a) completing the required information on the Portal; and, (b) If applicable, submitting your credit [or debit] card details for payment of the Charges. 26 reviews GB Apr 23, 2021 Disgusted today to find out that I Disgusted today to find out that I couldn't return two shirts that I bought in December just before the recent lockdown without the receipt although the shirts still had the tags and hangers! One easy way to score a River Island promo code for 20% off your next order, is to sign up for emails. River Island ranks 412th among General Apparel sites. What started as a small East London store has evolved into a global fashion powerhouse, adored by fashionistas everywhere for its season . You can also find more information about the returns policy and any changes on the website online. River Island is a bit unique in its emphasis on pieces for special occasions. There are cutouts and twists in unexpected places. In our other stores all refunds must go back onto the card that was debited for the Products. If you placed your order online or through our App and do not collect your parcel within 14 days your items will be sent back to our Distribution Centre and we will process a refund to the card used to place the order. You can return your items in a few simple steps by using ReBOUND. In-store pickup and alterations services available. New customers enjoy 15% off full price items when you spend 30 or more with this River Island discount code. RIVER ISLAND. When will I receive my refund? 20% OFF. Show more. Your personal details are safe with us. Head to their website and scroll down to the bottom of their River Islands homepage. 10.1 We will use the personal information you provide to Us to: 10.2 You agree that We may pass your personal information to credit reference agencies and that they may keep a record of any search that they do, 10.3 We will not give your personal data to any third party, other than the retailer and courier providing the transport method that You have chosen, if necessary to perform the transportation service. A leading-edge research firm focused on digital transformation. Mattresses, mattress toppers, divans, duvets and pillows can only be returned if the original packaging is still sealed, unless faulty. Return your items using our return portal. What happens if my card is no longer in use? Why have I not received a full refund? For online orders being returned to a local store, please use your despatch confirmation email as proof of purchase. 11.3 Each of the paragraphs of these Terms operates separately. If Youve paid for your order using a different currency, You will be refunded in the stores local currency (Pounds Sterling, Euros or Swedish Krona) at the current River Island commercial exchange rate. 2.4 We shall assign an order tracking number to the Order which will be shown on the Return Label. Please note the following size and weight restrictions for each carrier: To produce your unique returns label, click the link above for whichever returns service you prefer or click the link in your order despatch email. How long do I have to drop off my parcel once I have created my return. If you have chosen a home collection then the courier will arrive at your chosen pick-up address on the date and time requested. (a) sending you an Order Confirmation together with an order tracking number; (b) providing you with a confirmation screen on the Portal. A free Jersey Post account allows you to access our online services and buy postage online. Whether you write them by hand or print them at home, check out our selection of River Island return address labels. Misleading Return/Refund Policy with no refund!!!!! Please note that we are only able to offer exchanges at River Island stores in the UK, Sweden and Republic of Ireland. Our stores in the Netherlands and Belgium closed on Friday 22nd March and from this date we were no longer be able to accept returns to these stores. 20% off River Island men's suits. Some of the products you cannot return due to hygiene and health reasons such as underwear, beauty products, piercing jewelry, etc. People who sign up for the River Island mailing list find out about new styles before they officially launch. To keep an eye on your return, track your item here. To begin your return, visit River Island returns portal. Don't forget to take your despatch confirmation email as proof of purchase. (a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); (d) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 description, satisfactory quality, fitness for purpose and samples); and. Prepare your shipment. Want to know how to get River Island coupons or River Island promo codes? 3.9 You can choose to cancel the Order within 14 days of receipt of the Order Confirmation provided that we have not supplied the Services to you. Your personal details are safe with us. Shoppers get free standard shipping on orders of at least $50. For more info, read our Privacy Notice, Items can be returned within 28 days of delivery or store purchase, Items should be clean, unworn and with tags still attached, You'll need your original receipt or despatch confirmation email, For exceptions to our returns policy click, Standard delivery available | Find out more, T-shirts: 2 For 19 / 3 for 28 / 5 for 48, Brexit information | find out more Brexit. The refund of items purchased online can only be processed onto the card used to place your order. Return your items to any of our Ireland stores. River Island is one of the most beloved and popular brands to emerge from Londons High Street scene. Return Summary Amount to be refunded by the retailer 0.00 GBP 6.3 We do not exclude or limit in any way Our liability for: 7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control. For orders being returned to our distribution centre, go to your account and create a return against the order you wish to return. We aim to give you achoice of return methods through trusted, local carriers and, in most cases, are able to track the return journey, so you have peace of mind. Return or exchange your items to any of our UK stores. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charges. Currently, the company has more than 350 stores around the globe. Showing 48 of 6,952. Please select the country where you would like to return any items purchased in an online order. 3.6 We do not provide the Services for and reserve the right to reject a Parcel that contains any of the following items: 3.7 If you wish to use the Services to return Restricted Items you must obtain our prior written consent. River Island. Find and click the Student Discount tab, which is located in the How Can we Help? menu, to verify your status and receive your River island coupon. FREE DELIVERY. Postal Headquarters People who spend $150 or more will automatically get upgraded to free express shipping. Always make sure that you obtain a receipt when the courier collects. When your final total at checkout exceeds $100, your order will ship to your door completely free of charge. Refunds through our non-UK stores are in local currency using a regularly updated exchange rate. More information Find your local ParcelShop or Locker Enter your postcode to find your nearest ParcelShop or Locker Sweden Unfortunately, we cannot accept returns to any of our other international stores and we are unable to exchange online orders in our Republic of Ireland stores The refund of items purchased online can only be processed onto the card used to place your order. The retailer will only process your refund if you physically return your parcel and it complies with their return policy. Why do I no longer have a returns note? Use any of our River Island promo codes to score some extra savings. Save the Date: Anniversary Sale starts July 17. If not, heres everything you need to know about returns and exchanges, just click on the relevant tab below. 99. Required fields are marked *. You can contact Us by e-mailing Us at customerservices@reboundreturns.com. River Island is one of the leading brands for fashion products. If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and attach this to your parcel. What is your returns policy and how do I return? Your return is complete, and your package will be delivered to the River Islandreturns centre within 2-5 working days and River Islandwill refund your goods within 14 working days. $62. 2.3 These Terms will become binding on you and Us when we issue an Order Confirmation and provide you with a downloadable Return Label at which point a contract will come into existence between you and Us. If there are multiple parcels then you will need to buy a label for each parcel. Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method. Get Fast, Free Shipping with Amazon Prime. Return your items using your preferred return service. For more info, read our Privacy Notice, T-shirts: 2 For 15 / 3 for 23 / 5 for 39, Mini Boys T-shirts & Shorts: 2 for 10 / 3 for 14, Older Boys T-shirts & Shorts: 2 for 12 / 3 for 16. 3.3 Once you receive the Order Confirmation you need to: 3.4 We are not able to supply you with the Services unless you have complied with the requirements of clause 3.3 above. Its headquarter is present in London. Date of experience: 12 May 2023. Your email address will not be published. Returns/Refunds How do I return items from an order without a returns note? Attach the label on outside of your parcel. ReBOUND have been chosen by retailersto make returning items easier and often cheaper for their international customers. The app is free and available for iOS and Android devices. This will then give you option to select Jersey Post as your returns method. 2.1 These are the terms and conditions on which We supply the Services to you. (e) defective products under the Consumer Protection Act 1987. If an exchange option is not available on our site, please check the retailers website terms and FAQs for further information. 2.2 Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you and submit the Order. To make a return using this service, simply complete and detach the Returns Slip (found at the bottom of your Despatch Note) included in your parcel, making sure to enter the most appropriate reason for the return, and fill in all the relevant details. What is your returns policy and how do I return? You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Show more. All River Island orders of $50 or more ship at ground speed for FREE. Can I return multiple items from different orders in the same parcel? Firstly, repack and reseal the items you wish to return, ensuring that you have removed any old address labels from the original packaging. If you do not have your receipt or dispatch note we will only be able to provide you with a refund card to the value of the items current selling price. Unless faulty all items being returned must be unused and in their original packaging. By choosing ReBOUND, Retailers havetaken steps to ensure that your returns experience is easier, cheaper and more streamlined so that both you and the retailer has better visibility of the return status and so the retailer can speed up the refund process. Return or exchange your items to any of our Ireland stores. Don't forget to take your despatch confirmation email as proof of purchase. If you do not have the original credit or debit card then your refund will be issued onto a River Island Gift Card. Your personal details are safe with us. River Island accepts returns within 14 days of delivery. Returns via the returns portal are tracked. If you think that there is a mistake, please contact Us to discuss. You can return back the products within 28 days after you buy with the proof of purchase. River Island returns to profit. If you wish to exchange an item, please choose "Exchange" from the List of Returns Reasons, and the retailer will be in contact with you to arrange the exchange item to be sent to you. For any queries regarding how to return an item purchased in store please go tohttps://www.riverisland.nl/how-can-we-help/contact-usorhttps://eu.riverisland.com/how-can-we-help/contact-us. Cardmembers shop early! Once subscribed, the coupon will be sent to your inbox. RIVER ISLAND. Can I return or exchange an item I've received as a gift? And you will get back a refund. 8.1 We shall only offer you a refund of the Charges if: 8.2 We shall not offer you a refund of the Charges where: 9.1 We are a company registered in England and Wales. Once student status is verified through either StudentBeans or Unidays, youll receive a unique River Island coupon for 15% off full-priced items. River Island accepts returns within 14 days of delivery. All orders come with premade return shipping labels, though customers . To organise a return, simply follow the steps in our booking process. Order Number/ID * Zipcode / Email / Phone No. 11.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms. International returns are charged for through the returns portal. Currently we are only able to offer exchanges at River Island stores in the following countries: Please bring your receipt / Despatch Note as proof of purchase. Are there any items I cannot return? Shop for the whole family and stay trendy with River Island. Our company registration number is 09042725 and VAT number 200932158. JE1 1AA. Yes! This does not affect your rights under clause 8. Get yours today! You can then track the status of your return until it is delivered to the retailers return warehouse. If you need to return items to the retailer River Island, its never been easier. Print the label and fix it to the front of your parcel, making sure to cover the original sticker with your name and address on it. Visit the River Island homepage and click Sign Me Up to get started. How Can I Return an Item? FREE Returns . Riverisland.com 20% Off Purchases With Promo Code, Get Up To 40% Off Your Order At Riverisland.com, Extra 15% Off 45.5 Outdoor Patio Steel Frame Bench. Self-assembly furniture cannot be returned if assembly is part or fully completed. All items being returned must be unused and in their original packaging. Please quote the order tracking If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and . Disconnect the equipment you wish to return and carefully place it, including all remotes and power cords, in a box of your choosing. Us, Terms & Faulty goods refers to manufacturing issues. The refund would be sent through the same payment method which you use for the purchase. Our registered office is c/o DPC, Vernon Road, Stoke-on-Trent, Staffordshire ST4 2QY UNITED KINGDOM. 5.2 If applicable, payment for the Services is required upon completion of your Order by credit [or debit] card. Read the full . You and We both agree to submit to the non-exclusive jurisdiction of the English courts. River Island. $21.99 $ 21. This means that the size and weight of the total package must not exceed the limits for that service. Find the latest selection of River Island in-store or online at Nordstrom. (b) You do not complete the Order within 14 days of receipt of the Order Confirmation (clause 3.7); (c) We reject a parcel because it is not Correctly packaged and/or does not contain a valid Return Label (clause 3.5). Enjoy 15% Off When You Spend $50 Using River Island Coupon, Students can Save 15% with a River Island Coupon Code, Earn $10 Off River Island Promo Code with Email Signup, Score 20% Off Your $125+ Order when You Sign Up for Newsletter, Score Up to 36% Off Selected Women's Blazers, Buy Women's Jumpers & Cardigans for as Low as $24, Walk to your nearest post office and hand it over, Go to the website and find the telephone number of your nearest River Island store, A staff member will hold the item in your preferred size and color for you to try on in-store, If it fits, come back online and use any ongoing River Island coupon codes to get it for cheaper.

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