Angelo Vertti, 18 de setembro de 2022

9.5 Refunds for returns will be issued shortly after we receive and check your items, according to the preferred refund method indicated on your return slip. No person who is not a party to these Terms and Conditions or a Contract shall acquire any rights under it or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms and Conditions or that Contract its assent to any such term. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the Final Total. January 28, 2022 | 5:32 pm ZALORA.COM.PH Fashion e-commerce platform Zalora is seeing an average quarterly increase of 50% in number of users in all its Southeast Asian markets following the April/May 2021 launch of its Buy Now, Pay Later (BNPL) payment option, which is proving popular among 30-to-35-year-olds. (b) You shall not misuse the Platform by creating multiple user accounts. You may reach out to our Customer Service Team via chat here or drop us an email at customer@hk.zalora.com, and our Customer Service Team will advise you accordingly. 11.6 You are responsible for all purchases using your store credits, including unauthorised transactions. 9.2 All items must be received by ZALORA in order for a customer to be eligible for a refund or replacement. Physical presentation of vouchers to ZALORA personnel/Delivery staff will not be accepted. No cancellation fees shall be applicable. Please check on the order status via the Platform. 20.1 You may link to our home page, provided you do so in a way that is legal and is not likely to damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 17.1 We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation: (a) Strikes, lock-outs or other industrial action; (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) Fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster; (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) Impossibility of the use of public or private telecommunications networks; and. After this, you will receive an Order Acknowledgment which will act as an acknowledgement of our receipt of your Order. No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it or in any way modify or diminish our or your rights under these Terms and Conditions or a Contract. These e-gift cards will be sent by email. Congratulations! Please refer to our Cancellation Policy here for more information. 7.10 ZALORA provides free shipping on all orders above the threshold set out in the Shipping Fees Policy. You must only submit to us information which is accurate and true. 9.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt, in accordance with our Exchange or Refund/Return Policy. 7.4 Please note that it might not be possible for us to deliver to some locations, in which event we will inform you using the contact details that you provided to us when you made your Order and arrange for cancellation of the Order or delivery to an alternative delivery address. If you wish to cancel your Order, you may cancel via the Platform. 11.6 ZALORA reserves the right to impose a maximum amount of store credits that you can hold in your Wallet at any given time, subject to the prevailing laws and regulations. Similarly, you can pay all or part of the price of your Order using an e-gift card, wallet credit or a promotional voucher. All such rights are reserved by ZALORA and its licensors. Congratulations! 9.5 Refunds for returns will be issued shortly after we receive and check your items, according to the preferred refund method indicated on your return slip. Step One: Log in to your ZALORA account and click "Track My Orders". In cases of purchase exchanges, we will refund you via store credit which you may utilize for your next purchase. Unless otherwise stipulated on the Platform, all charges are stated in Philippine Pesos. Contactless / Cashless COD (Maybank QRPay & DuitNow QR) If we discover an error in the price of any Products you have ordered, we may, at our sole discretion, decide to cancel your Order at any time before the Product is delivered to you. Please refer to our Cancellation Policy here. Yes No. This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform. (b) We are under no obligation to fulfil your Order if the price listed on the Platform is incorrect (even after your Order has been acknowledged by us). Step 3: Select the goods you want to cancel and qualify for cancellation. If you wish to cancel your Order, you may cancel via the Platform. You shall not assign, transfer, novate, charge, sub-Contract, create any trust over or deal in any other manner with these Terms and Conditions or a Contract or all or any of your rights or obligations under these Terms and Conditions or a Contract. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. 10.5 ZALORA may at its discretion refuse to process a replacement/exchange order, and may, at its discretion, offer a refund as a substitute remedy, subject to clause 9. (d) If the credit of an e-gift card is insufficient for the Order you wish to make, you may make up the difference using one of our accepted payment methods. The payment option for the purchase you would like to cancel is payable on demand. The current list of exclusions can be found here. We may require you to validate Accounts at registration or if we believe you have been using an invalid email address. Talked to a CS rep and sabi niya it takes 30 to 45 days to refund sa debit thru Dragonpay. Hence these are the steps below for canceling through a laptop or computer. You will not be able to cancel your purchase after the vendor has shipped it. ), Enter your email for ZALORA news and deals, By signing up, you agree to the terms in our, Extra 25% Off + 10% Cashback + Free Shipping* on App, Get Extra 25% Off + 10% Cashback + Free Shipping on Your First App Purchase. 13.1 The content displayed on this Platform is provided without any guarantees, conditions or warranties as to its accuracy. 15.2 We place great value on our Customer satisfaction. 15.3 In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the Order number that was assigned to you in the Order Acknowledgment. If you have already settled for your purchase, you will get a replacement within one business day. We will attempt to address your concerns as soon as possible and will contact you on receipt of any relevant enquiry or complaint. 2 out of 2 found this helpful Related Articles. In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you. Start by logging into the app and going to the "My Orders" option. Step 1: Log in to their Zalora account first. 20.1 We have no control over and accept no responsibility for the content of any site to which a link from the Platform exists (unless we are the provider of those linked sites). Cancellation is only available for Orders that are not packed. Our Customer Service Team will advise you accordingly. You can also refer to your Wallet to track your transaction history and Store Credits Validity Period, if applicable. No Contract in respect of any Products shall exist between you and us until we have shipped the Products to your address. Your subscription has been successful. Words imparting the singular shall include the plural and vice versa. 19.2 ZALORA's trademarks may not be used in connection with any product or service that is not provided by ZALORA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ZALORA. 9.2 All items must be received by ZALORA in order for a customer to be eligible for a refund or replacement. Please see ourPrivacy Policy, which forms a part of these Terms and Conditions. Step 6: On the Message Box, Type Your Honest Reason to Delete Your Account. Payment Options. Due to the nature of the Internet, this cannot be guaranteed. Here are the Zalora return policy for your reference. References to "includes" or "including" or like words or expressions shall mean without limitation. In cases of purchase exchanges, we will refund you via wallet credit which you may utilize for your next purchase. Create your Zalora Account: https://www.zalora.com.ph/customer/acco unt/create/ 2. Our Quality Check team will take up to two (2) working days to process your return. (c) if we reasonably believe that the use of the promotional voucher code or Gift Card is detrimental to ZALORAs customers, reputation, goodwill, business or operations. ZALORA is an online fast-fashion e-commerce start-up in South-East Asia which aims to bring relevant fashion-fashion to all South-East customers. 5.1 These Terms and Conditions shall apply to your use of the Platform and all Orders and Contracts made or to be made by us for the sale and supply of Products. Such linked sites are provided as is for your convenience only with no warranty, express or implied, for the information provided within them. (a) We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. 7.6 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract (for e.g. In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you. To process your order, go to seller center > manage orders > then you can proceed to print the Airway Bill, press ready to ship if the order is ready to be sent to 3PL. Hello Zalora, I've an order #213655972 that says payment processing and order #255855972 that is order processing. ZALORA may also, in its discretion, allocate store credits to you at no cost to you (Free Store Credits), subject to any additional terms and conditions. Hello Zalora, I've an order #299263479 and #219463479 that says payment processing while i was trying to pay on my mobile apps, and now the order is stuck in payment processing and i can't redo the. Choose Cash On Delivery instead! English. 15.1 ZALORA shall perform its obligations under these Terms and Conditions with reasonable skills and care. 12.3 We assume no liability for the loss, theft or ineligibility of promotional voucher codes or Gift Cards. 7.11 In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail. You shall not use any automated systems or software to extract data from this Platform for any purpose. Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership; and. By using our Platform, you indicate that you accept these Terms and Conditions and that you agree to abie by them. 12.5 Conditions for the use and redemption of Gift Cards: You may purchase Gift Cards for use on the Platform by you or other Customers. 20.2 You must not establish a link from any Platform that is not owned by you. 19.2 In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Platform are trademarks of ZALORA in Hong Kong and other countries. (b) The credit of an e-gift card does not accrue interest, nor does it have a cash value. The conditions in clause 11.6 shall apply to e-gift cards. Select manage order. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. We reserve the right to amend these Terms and Conditions and our policies at any time at our sole discretion without prior notice. After this you will receive an Order Acknowledgment which will act as an acknowledgement of our receipt of your Order. Once an Order has been packed it may not be cancelled and the item must instead be returned to the company according to our Return Policy here., or as otherwise advised by the Customer Service Team. Please see our Privacy Policy, which forms a part of these Terms and Conditions. Help us improve this article with your feedback. (b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 7.8 (a) above). Your card will be debited once we have sent you the Order Acknowledgment. Step 3: In Zalora, tap on Cancel Purchase and choose the products you want to cancel. All dealings, correspondence and contacts between us shall be made or conducted in the English language. (d) A Contract will relate only to those Products which we deliver to you. ZALORA's trademarks may not be used in connection with any product or service that is not provided by ZALORA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ZALORA. Thereafter, the store credits shall be deemed expired and will be cancelled immediately and without further notice. Any notice under a Contract shall be given in writing through either letter or email to the relevant party at the address or email address last known to the other. If you did not receive any response from us within five (5) Business Days, please make further enquiries. Step 4: Select the Cancel Chosen Items option to complete the demand. Returns handling time will vary depending on your return method and courier of choice. For the avoidance of doubt, any such expired store credits are non-refundable. Boost Wallet. The card or account must have sufficient funds to cover the proposed payment to us. 11.3 Store Credits may not be re-sold and unless required by law, are non-transferrable and may not be exchanged and/or redeemed for cash under any circumstances. 7.3 Upon delivery of the Product, you may be required to sign for delivery. (b) You may redeem only ONE promotional voucher code per promotional campaign (unless otherwise stated). We shall not be bound to supply before we have received cleared funds in full. By using the Website, you indicate that you accept these Terms and Conditions and that you agree to abide by them. They don't process refund as they say. To place an Order with ZALORA you must be over eighteen (18) years of age. Are you interested in learning more? 8) The customer's address looks incomplete, should I cancel the order? Any information on the Platform shall not constitute any part of an offer or contract. Both we and you hereby agree to submit to the non-exclusive jurisdiction of the Hong Kong courts. (a) The information set out in the Terms and Conditions and the details contained on this Platform do not constitute an offer for sale but rather an invitation to treat. Our Quality Check team will take up to two (2) working days to process your return. Step 4: Select the Cancel Chosen Items option to complete the demand. 19.4 You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. English ; Chinese (Traditional) Malay; If your order has yet to be packed and you changed your mind, follow these simple steps to . ZALORA reserves the right to withdraw, amend and/or alter any part of or the whole terms and conditions of such Free Store Credits, at any time without giving prior notice or compensation in cash or in kind. (d) The credit of a Gift Card does not accrue interest, nor does it have a cash value. Tue, 21 Sep, 2021 at 1:03 PM. (c) An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you, at which time you will receive an email notifying you that the Order has been shipped. If any clause in these Terms and Conditions or a Contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term. 12.4 Conditions for the use and redemption of promotional vouchers: From time to time we may distribute promotional voucher codes that may be used only on the Platform: (a) Promotional voucher codes are valid for the specified period stated on the voucher, can only be redeemed once and, unless otherwise stated, may not be used in conjunction with other promotional vouchers and discounted items. Appropriate measures, including legal action, may be taken in the event we discover a misuse of ZALORAs Exchange or Refund/Return Policy. Step 5: Click the yes continue option to verify the termination. 10.1 All Product descriptions, information and materials posted on this Platform are provided as is and without warranties express, implied or otherwise, and however arising. Payments 7. Send feedback. 19.1 All content included in or made available through our Platform, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of ZALORA, its affiliates or its content suppliers and is protected by intellectual property right laws and treaties around the world. 11.7 Conditions for the redemption of e-gift cards: You may purchase e-gift cards for use on the Platform by you or other Customers. Depending on the results of a credit check, we reserve the right not to offer certain forms of payment and to refer you to our other forms of payment. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions. (The Php 350 voucher applies to first-time subscribers only. Unless expressly stated to the contrary and to the fullest extent permitted by law, ZALORA and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Platform and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. ), Enter your email for ZALORA news and deals, By signing up, you agree to the terms in our. Just wanna know lang sana if this is true for others or hassle yung process niya and I need to talk to a bank rep pa. 542781 3 yr. ago. 9.4 Your returned Products together with your return slip are usually received and accepted at our warehouse within five (5) working days after drop off. We reserve the right to amend these Terms and Conditions and our policies at any time at our sole discretion. 13.2 Nothing in these Terms and Conditions shall exclude or limit ZALORAs liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. You must only submit to us information which is accurate and true. Store Credits shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances. 1 review PH Jan 3, 2023 Scam Scam! As Asias Online Fashion Destination, we create endless style possibilities through an ever-expanding range of products form the most coveted international and local brands, putting you at the centre of it all. Platform means collectively ZALORAs Apps and Website, and any other websites or applications which we may own or operate from time to time, each of which shall be described as a Platform; j. You shall be able to provide the documents delivered with the Product, upon request. This page, together with our policies and other documents referred to on it, tells you the terms and conditions (the Terms and Conditions) on which you may make use of our Platform (as defined below) whether as a guest or a Customer. 12.2 ZALORA may in its sole discretion, exercise its right to cancel or modify orders, require different means of payment, revoke or limit the use of any promotional voucher code or Gift Card, revoke or limit the use of store credits in your Wallet and/or close your Account at any time without any compensation or refunds in the following circumstances: (a) if we reasonably believe that the promotional voucher code or Gift Card was obtained, used, or applied fraudulently, unlawfully, illegally or otherwise in breach of these Terms and Conditions or any other terms and conditions that may apply to the promotional voucher code or Gift Card; (b) if we reasonably believe that the promotional voucher codes or Gift Cards were used to facilitate any business or commercial purposes, including the resale or export of Products purchased from ZALORA; or. The first is using the Zalora mobile application. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Platform which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into; corrupt data; cause annoyance to other users; infringe upon the rights of any other persons proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Platform. Choose on the items that you want to cancel. If we impose restrictions on you personally, you must not attempt to use the Platform under any other name or user. Please refer here for more information. Both orders are for the same item. To place an Order with ZALORA you must be over eighteen (18) years of age. We reserve the right to withdraw linking permission without notice. You acknowledge that the receipt of an Order Acknowledgment is not considered an acceptance of your Order by us. (d) A Contract will relate only to those Products which we deliver to you. Yes No. We are Jade E-Services Singapore Pte. 15.3 In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the Order number that was assigned to you in the Order Acknowledgment. To use a computer, Zalora can terminate an order. 19.1 All content included in or made available through our Platform, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of ZALORA or its content suppliers and is protected by copyright laws and treaties around the world. You shall not use any automated systems or software to extract data from this Platform for any purpose. Specific details for promotional vouchers and e-gift cards are listed below. Tracking Zalora Orders. 7.2 We will attempt to notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. . (e) You shall not misuse the Platform by creating multiple user accounts. A re-delivery will be attempted the next working day. (f) If the credit of a Gift Card is insufficient for the Order you wish to make, you may make up the difference using one of our accepted payment methods. Select the order you want to track and look for the option "Track the Order" to know its status. You agree to indemnify, defend, hold harmless ZALORA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Platform or your breach of these Terms and Conditions. 11.4 ZALORA reserves the right to impose limits on your use of the Wallet from time to time, including the amount of value you may load into your Wallet at any one time, and the aggregate value loaded into your Wallet over any time period. However, when the Zalora storage has not yet handled your transaction, you can cancel it. (c) You can pay using any of our payment partners listed on our Platform or use the cash on delivery payment method. Step 2: Select Manage Order from the drop-down menu. Tap cancel button to the selected items to submit the request. You must keep the password confidential and immediately notify us if any unauthorized third party becomes aware of that password or if there is any unauthorized use of your email address or your Account or any breach of security known to you. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times. (d) When you register for an Account, and whenever you log on to your Account thereafter, you have the option to sign up to receive, and to opt out of receiving, information emails (such as newsletters, information on offers), viber, whatsapp, mobile sms and calls.

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