clickhelp technical writing blog
Design Tips for Technical Writers | Technical Writing Blog. Evolution of TC is the annual gathering event for all technical communicators with a focus on innovations in software documentation. However, more benefits can be mentioned that can be achieved in the course of work. Hi! Which means you are, probably, a perfectionist. Additionally, if you want translated docs but dont want to actually translate your content, ClickHelp lets you add a Google Translate widget to your project. Today we'd like to talk about good habits that technical writers can work on to improve performance and prevent burnouts. I'm Fabrizio Ferri Benedetti, a technical, UX, and programmer writer based in Barcelona, Spain. For example, suppose you have a common section used in multiple topics. Another way of analyzing the efficiency of user documentation is by using the Yes/No widget. Technical Communication Center Read more: Top Features to Look For in an Online Documentation Tool. This way, later, youll be able to change the version in your documentation by just changing the variable value once. ClickHelp has about 25k users across 93 countries. How Continuous Integration Influences Help Authoring | Technical Writing Blog. Everybody Lies in User Documentation | Technical Writing Blog. Proofreading is an essential skill for a technical writer. Taxonomies are instrumental in providing users with a comprehensive overview by retrieving all content related to a specific concept. ClickHelp online documentation tool for technical writers and teams. They establish hidden connections between content elements, and when organized and maintained effectively, they significantly improve search results and refinements. You can even see which search results users clicked on for their queries. Your translated topics can be connected to the other language versions through a version selector, if desired. Technical Writing Tips: The 80/20 Rule - ClickHelp How can a technical writing tool make the work of a tech communicator easier? If a topic is popular but it takes users too long to read the information (they spend too much time on the page), it probably means that the topic has to be rewritten in a simpler language. A usability study will be more effective if you dont involve too many participants. For more information, see Branding and Styling. So, today, we will give you a kind of an impromptu FAQ session that, hopefully, will answer some of the questions you have about our software documentation tool for technical writers, Frequently Asked Questions About ClickHelp | Technical Writing Blog. However, people are naturally attracted to things that look if not super-awesome then at least hitting the standard they have in their mind about something. Get access to 250k active Bloggers, Podcasters, Youtubers, and Instagram Influencers in 1500 niche categories. Another notable advantage is the ability to address situations where a features name has been changed, but customers still recognize and use the old name. How come? Ideally, a technical writer should always track the latest news and trends in the spheres of science and technology to develop technological skills. Conclusion. I created this digest, so if you have content suggestions, PM me onLinkedIn! ClickHelp March Release Sneak Peek: Enhanced Review Process, control user management through a REST API, ClickHelp Features: Context-sensitive help. As a result, the findability of information improves. By diligently tending to the taxonomy and ensuring its accuracy and relevance, you can optimize its usability and keep it aligned with the evolving needs of the product and its users. This allows users to provide feedback directly within the documentation. Through the use of taxonomy tags, the entire knowledge base of a company can be indexed, transforming the search for information into a comprehensive multi-dimensional process. But, recent years show that writing in Notepad is not enough anymore. Get your FREE trial here - https://goo.gl/NahsT2 Contact us - @kiragren View or join Technical Writing Blog channel in your Telegram, by clicking on the "View Channel" button. The purpose of this blog is to describe the importance and benefits of taxonomies while offering practical tips on creating and managing them. Author, host and deliver documentation across platforms and devices. It is mentioned several times in some topics, but is never properly described. A good writer usually just knows these things, feels when to use this or that construction, which words suit best, etc. Share your news in the comments! Monitor your product name, brand, competitors, keywords, authors, or any other topics. You can create a variable (a kind of a container for keeping some data) with the product version. Let's have some spooky fun! They are assigned to the pieces of content during the creation process. The Best Technical Writing Blogs | Draft.dev This, my friends, is an example of a documentation team falling the victim to disobeying the almighty 80/20 rule. I'm Anastasia, ClickHelp Community Manager. This lets you know if users were successful or not with their searches. One more piece of advice. Email us the type of bloggers you want to reach out for your marketing campaign at anuj@feedspot.com. Select Accept to consent or Reject to decline non-essential cookies for this use. You might find out that some functionality is gaining popularity, and its description needs to be more detailed. But, in tech writing, like in any other professional field, theres always an opportunity to grow as a specialist. Powerful online help authoring & technical writing tools. If you are an employer looking for a new employee, you can use this article as a checklist with the examples of technical skills. Plus, after your user manual gets distributed to the end users, make sure to always keep communication channels open. They are assigned to the pieces of content during the creation process. Frequency 1 post / year FeedSpot 1K Posts 44 DA 81 Location Bulgaria Get Email Contact, Technical Writing, Business Process Analysis and Process Writing. We are a group of experienced technical writers from India. *Since 2010 Published Jun 1, 2023 + Follow May technical writing digest is. The Content Wrangler exists to help organizations adopt the tools, technologies, and techniques they need to connect content to customers. idratherbewriting.com Facebook 235 Twitter 6.1K Frequency 7 posts / week Since Jun 2006 FeedSpot 1.8K Posts 86 DA 53 Location US Get Email Contact 2. Only a select few have a comprehensive view of the entire range of issues. ClickHelp March 2019 Release Overview - Aurora Polaris. As you see, the Pareto Principle can be and should be applied to technical documentation. Almost everybody has heard of ChatGPT. by Tom Johnson on Jun 8, 2019 categories: Similarly, if a page has too much text, adding visuals such as screenshots, tables, charts, videos, and gifs can improve content comprehension and user engagement. Author, host and deliver your documentation across all platforms and devices! Lets first talk about who is using ClickHelp (because you want to be sure the platform will be around for the long term). Tech writers need to talk to one another, editors, designers, developers At first, technical writing seems to be the work cut out for introverts, but this appearance is deceitful. Technical Writing Digest - May - LinkedIn For sure, one must analyse the product and the customer requirements before writing some help topics off the list. May | 2023 | English 202C: Technical Writing - Sites at Penn State Learning technical writing is easy - after all it's just plain doc. Taxonomy labels work like tags. Does authoring help topics make you an author? You will get more data and will be able to implement changes correctly. To summarize the points mentioned above, metadata plays a crucial role in enhancing information retrieval from the companys knowledge base. The list of skills that can be useful for any tech writer is now complete. Through this blog, we are providing information that will help both an aspiring technical writer and a skilled technical writer, refine their technical writing skills.more techwritersblog.com Facebook 222Twitter 617 Frequency 10 posts / week FeedSpot 38 Posts 28 DA 10 Location India Get Email Contact, I'm Fabrizio Ferri Benedetti, a technical, UX, and programmer writer based in Barcelona, Spain. Through this blog, we are providing information that will help both an aspiring technical. The most popular metrics allow measuring the following aspects of user experience: The mentioned metrics are primarily used for SEO purposes, but its important to note that they can also be used as indicators for making changes not only to the supporting documentation, but to the product itself. As soon as this is done, the writing process can begin. Practice Post | English 202C: Technical Writing - Sites at Penn State Taxonomy governance also entails regularly reviewing the taxonomy with all stakeholders involved. For this end, various methods are available. Author, host and deliver your documentation across all platforms and devices! The deeper a tech writer dives into an industry, the better they can explain complex things as they have a clear understanding of common processes and concepts in that industry. Publishers submit their blogs or podcasts on Feedspot using the form at the top of this page. Technical writing blog focusing on the latest trends, news, and other topics in the field of technical communication. So, what we get in this case is just the top of the iceberg. One of the tasks of any tech writer is to figure out who the end-users are. For example, metrics may help you learn which pages are the most popular with the users and how long they stay on these pages. School of Technical Writing helps people learn the skills of technical writing! Theyve been in business since 2010 and have been steadily increasing users ever since. It helps your customers understand how your product works or, putting it differently, enhances the usability of your product. The needs of the audience are the cornerstone of any tech writers work. However, it's not just about having clear and concise documentation for your customers. And although maybe everything you are creating along the lines of technical documentation becomes the property of the company you are working for, it is more about how you are perceiving yourself. If technical writing is your trade, you should know that it is not a one-way street. In short, your data isnt trapped in a proprietary format. business. With Single-Sourcing, you can create just one document, mark the parts meant for pros only and get two different documents as outputs. Make your online documentation work for your benefit. That is why the main factor in developing technical documentation is the opinion of the users. cybertext.wordpres.. Twitter 921 Frequency 3 posts / week Since May 2006 FeedSpot 1K Posts 324 DA 44 Location Australia Get Email Contact, Powerful online help authoring & technical writing tools. Check out the link:https://lnkd.in/e8jeKfGe. | Technical Writing Blog. Instant download.more klariti.com/techni.. Facebook 261Twitter 3.3K Since Jan 2006 FeedSpot 1K Posts 37 DA 43 Location Ireland Get Email Contact, On technical communication, leadership, and occasional flights of fancy. However, many writers tend to forget that they work primarily for theContinue reading , A business requirements document (BRD) is a reflection of the main idea behind a project. You go to their documentation portal and start researching. Finally, note that the opinions I express on my blog are my own points of view, not that of my employer. All Rights Reserved. This approach was time-consuming and often yielded inaccurate results, as relevant information could be scattered across different folders. Best Technical writing, Content writing, and Blogging course of India at non-profit cost with the global leaders as a mentor.more informationdevelop.. Facebook 1.2K Frequency 1 post / month FeedSpot 1K Posts 69 DA 16 Location India Get Email Contact, My name is William McFadden and I have been a technical writer for over 19 years. It ensures project alignment and effective management of activities. ClickHelp just released a ton of enhancements in their latest release Aurora Polaris (which, I have to say, is a cool name for a release). Get your FREE trial here - https://goo.gl/NahsT2 . A hypothesis about influence on the web and the workplace, Reflecting seven years later about why we were laid off, Author in DITA and Publish with WordPress. Customize it. Using diagrams in help topics is a great way to improve your content. Publishers submit their blogs on Feedspot using the form on this page. Basically, critical thinking can be explained as the ability to make reasoned and clear judgments. More about Feedspot Lists and Ranking here https://blog.feedspot.com/about_lists_and_ranking/, Follow Top 20 Technical Writing Blogs from one place on Feedspot Reader. And, also, it seems to be one of the most necessary skills for a tech writer. techwhirl.com Facebook 953Twitter 2.2K Frequency 2 posts / month FeedSpot 1.1K Posts 95 DA 46 Get Email Contact, The official newsletter/blog of CyberText Consulting - technical communication specialists. It leads to increased content reuse by technical writers and streamlines the overall workflow. The role of technical writers is to plan and develop content that meet the needs of the target audience. Advice and Insights on the Business of Technical Communication | Dispensing unsolicited technical writing and career advice since 2011, Writers evoke is rapidly growing and providing more accessible to the readers/web worm. Make your online documentation work for your benefit. Blogs covering industry insights, news and personal opinions are given higher rankings than those promoting their own brand or products. ClickHelp also provides detailed analytics and reporting tools that help in making more accurate adjustments to your technical documentation. And, the tweaking can also be done using HTML and CSS. Waterfall vs. Agile Methodology in Software Documentation | Technical Writing Blog. Don't forget about all the conferences made by and for technical communicators! One can say it has almost become a usual requirement that simplifies the interaction between departments and increases the workingContinue reading , If technical writing is your trade, you should know that it is not a one-way street. Their most basic plan starts at $43/month, and, for example, for less than 3k/year you will get a ClickHelp Pro plan that includes all features of the tool, 6 authors, unlimited reviewers, and 2000 topics. For more information, see Full-text Search. Get your FREE trial here -. Each product or service has its core user base and target audience. It's also about creating a seamless experience for them when accessing thisContinue reading , Reading and comprehension skills is a term usually associated with schooling. The main criterion of good software documentation is the clarity of text. To a very large extent, it is the users who actually shape and reshape the documentation. Yep. It is the Alpha and Omega one has to analyze the needs first and meet the needs in the end. If you are concerned about your user manuals looking bad, this article will give you certain focus points improving which can turn the situation around. Our expert editorial team reviews each blog before adding it to a relevant category list. The PDFs can include hundreds of topics or just one it depends how much you want to include in your PDF publication. Theres also a thing called Single-Sourcing that can save a lot of time and effort for a documentation team. This skill is optional. writer and a skilled technical writer, refine their technical writing skills. I guess we all stumbled upon such user guides: lots of topics, hundreds of them, each functionality seems to be mentioned. (The Readability Analysis report was a feature included in the latest release.). If you want to be able to get more things done without additional effort, you should learn these techniques. ClickHelp offers single sourcing and content re-use on par with what technical writers typically need. A technical writer creates the following types of technical documentation: user manual, user guide, release notes, API documentation, reports, reviews, web pages, specifications, etc. Well, maybe, it isnt anymore. This site works best with JavaScript enabled, Creating a Taxonomy from the Ground Up with Findability in Focus, How to Work with PDF Files: Editing and Translating, Top Features to Look For in an Online Documentation Tool. An ideal user guide in an ideal world will definitely include extensive descriptions of each and every feature. Who Can You Scare With Your User Manual? Forum threads are harder to research than support tickets. Technical Writing tips and tools. Only after hours of thorough research, you can gather enough information on the given field to start with the writing process. . It is great to know that some people are this practical and able to look past the visual side of things. People like to think that they got rid of Waterfall for good, while in reality, many companies are still performing somewhere in between Waterfall and Agile. Feedspot has in-house media monitoring tools for discovering bloggers in several niche categories. Creating a Taxonomy from the Ground Up with Findability in Focus If you're interested in the world of product development, you may have heard the term "product manager" thrown around. Clickhelp is a browser-based documentation tool with 200+ features. You can find answers here: Docs-as-code topologies. Taxonomy labels work like tags. A good technical communicator needs to be aware of whats offered on the market. These metadata elements assist both humans and artificial intelligence in organizing data and transforming it into valuable information. New customers should be in the center of attention at all times. Heres the search featured prominently on a sample ClickHelp site: To help with SEO, ClickHelp even includes sitemaps, verification with google webmaster tools, and Google Analytics built-directly in (if desired). Technical writing and communication tutorials, trends, reviews and tips. Create, translate, and publish documentation easily in one portal! ClickHelp offers an innovative full-text search, driven by their own custom-patented search algorithm, for both authors and readers. You can also learn more about me or contact me. Useful tips for beginners and experts. of India at non-profit cost with the global leaders as a mentor. As a rule, such documentation tools feature workflows developed for tech writer teams; they support popular tech writing formats like Word, PDF, CHM. The search algorithm also takes into account the current permissions of the user, scoping the search results to those permissions. Continuous localization seems to be what everybody wants. Check out my API documentation if you're looking for more info about that. Furthermore, the system offers easy refinement options. It describes the goals and objectives of the project and the results it is designed to achieve. Join ClickHelp, a sponsor of Evolution of TC! This doesnt mean, of course, that a technical writer has to be all of these things, no. ClickHelp online documentation tool for technical writers and teams. Lets have look at the implementation of changes based on information from support tickets. Today, Google Analytics, Adobe Analytics, or some other web analytics are available, so you can collect the basic information. You can even control user management through a REST API (which might be helpful if youre provisioning hundreds of users). In this post, I'll provide brief descriptions and screenshots as we browse through the various features ClickHelp offers. TechWhirl Content Management and Technical Communication, Technical writing, Content writing,Blogging Course, https://blog.feedspot.com/about_lists_and_ranking/, clickhelp.com/clickhelp-technical-writing-blog, Blog post frequency, freshness, total posts, Social media follower counts and engagements. This article will explain the importance of UX in technical writing, show its impact on the quality of technical documentation, and analyze the methods and tools used to collect and analyze feedback to ensure the success of the product release on the market. Great price. This is a built-in feedback mechanism that allows developers to ask users if their experience was positive or negative. Follow to keep up with my updates. techwriting.co.uk Frequency 1 post / year Since Feb 2012 FeedSpot 1K Posts 34 DA 10 Location UK Get Email Contact, Feedspot has a team of over 50 experts whose goal is to discover and rank blogs, podcasts and youtube channels in several niche categories.
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